Privacy Policy

1. Introduction

At Securello, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Securello.com and use our products and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on the Website
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Device and usage information

Device and Usage Data

When you use Securello security products, we may collect data about your devices and how you use them, including:

• Device identifiers and hardware information
• IP address and location data
• Usage patterns and settings
• Camera and sensor data (only when security features are active)
• System diagnostics and error reports

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To improve and personalize your experience
• To send you product updates, security alerts, and promotional communications
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Security Video and Sensor Data

For products with cameras and sensors, we process video and sensor data to provide security features. This data is:

• Encrypted during transmission and storage
• Stored on secure cloud servers or locally on your devices (depending on your settings)
• Only accessible by you and authorized users you designate
• Retained according to your chosen storage plan (typically 30-90 days for cloud storage)
• Never sold to third parties

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, cloud storage, customer support)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us at privacy@securello.com.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for video and sensor data
• Secure socket layer (SSL) technology for data transmission
• Regular security audits and penetration testing
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

8. Children's Privacy

Our Website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@securello.com
Phone: +1 805-602-4719
Address: 2221 Leisure Lane, San Luis Obispo, CA 93401, United States